Measuring the Right Things
“You get what you measure” is a truism among managers. Therefore,
it is of critical importance that you “measure the right things” to get the performance you desire. In this case, the intended outcome is performance improvement. So, don’t get caught in the trap of using historical accounting measures to measure and motivate current and future performance improvements!
You will learn to develop and use credible measures that will motivate. Make
sure they result in improved performance without optimizing one area
at the expense of another. Bring examples from your company of two successful and two not-so-successful measures for discussion that you are comfortable sharing with the group.
Determining the appropriate measure for the intended purpose
Why measures fail
Criteria for successful measures
Aligning measures to broader goals
Timing, display and style of reporting
Who Should Attend: Operations managers and supervisors, lean practitioners, and project leaders who are responsible for driving and sustaining continuous improvement as well as determining the success
of the work of others. more info...